What you get
What a website build includes
Five layers, quoted as one deliverable. A cheap redesign replaces the first and leaves the rest as they were.
Consultation and planning
Before anything is designed we ask detailed questions about your business, your customers and what you need the site to actually do.
Design
A site that matches your brand and looks current, built around what a visitor is trying to achieve rather than around a theme demo.
Copywriting
Words written for the people searching for your trade, covering what you do, where you do it and why someone should call you rather than the next result. Included in the build price.
Responsive build
Designed for a phone first, because that is where most of your visitors are standing when they decide whether to get in touch.
Search-ready foundations
Clean structure, fast templates, proper headings and schema markup from the start, so the site is not fighting search engines from day one.
Hosting and care plan
The first year of hosting is included in the build price. After that a monthly care plan keeps the site up when you get busy, with updates, backups and security patches handled rather than left to you.
How it runs
How a website project runs
Four stages with a fixed scope, and you see it before it goes live.
Understand your business
We learn your goals, your audience and your requirements, then plan the structure of the site around them.
Structure and design
Sitemap, page structure and design agreed before a line of code is written, so there are no surprises at the end.
Build and content
We develop the site, set up the content management system and load the content you approved.
Launch and support
Testing, launch, and ongoing support — plus training so your own staff can make everyday edits.
Symptoms
What is usually wrong with the site you have
These are the faults we find most often, and most of them are costing enquiries quietly.
- A layout that squeezes awkwardly on a phone
- Pages you cannot edit without calling someone
- A design that clearly dates from a decade ago
- No way to tell where enquiries actually came from
- Hosting nobody at the business can log into
- Content written by whoever had a spare afternoon
- Pages that take five seconds to load on mobile
- A contact form that quietly stopped sending months ago
The difference
A template site versus a build
Templates are not the problem. Templates nobody adapted, on hosting nobody owns, are.
| Off-the-shelf template | Built for the business | |
|---|---|---|
| On a phone | A squeezed desktop layout | Designed for the phone first |
| Editing it | Developer needed for most changes | Your own staff, after training |
| Speed | Whatever the theme happens to do | Built to load fast |
| Search | An afterthought | Structured for it from the start |
| Ownership | Locked to one platform | Yours: the site, the content and the domain |
| Growing | Rebuild when you outgrow it | Extend what is already there |
More help we offer
Also: online stores, upkeep and fixes
Work on new and existing websites.
E-commerce
Online stores on Shopify or WooCommerce.
WordPress maintenance
Updates and upkeep for an existing WordPress site.
Redesign and speed fixes
Refreshing an older site, or making a slow one faster.
Online booking
Booking built into your site.
Logo and branding
A logo and brand basics for your business.
Accessibility and security fixes
Fixing accessibility and security problems on an existing site.
Ad landing pages
Pages built for a specific ad campaign.
Service area
Website design across Metro Vancouver and the Fraser Valley
We work with businesses throughout the region. Meetings can be on site or remote, whichever suits — most projects run comfortably with a mix of both.
Questions
Website questions we get asked
How much does a website cost?
It depends on how many pages you need and whether anything needs to connect to another system. Copywriting and the first year of hosting are included in the build price. We scope it properly and give a fixed number before work starts, rather than an hourly estimate that drifts.
How long does a website take to build?
A straightforward small business site typically takes 1 to 2 weeks to build. The single biggest factor is how quickly content and approvals come back, which is why we agree that timetable at the start.
Can I edit the website myself?
Yes. We build on a content management system and train your staff on the everyday edits — changing text, swapping images, adding a post. You should not have to pay someone to correct a phone number.
Do I own the website?
Yes, entirely: the files, the content and the domain. There is no licence you cannot walk away from, and if you ever move to another provider you take everything with you.
Do you provide hosting?
Yes. The first year of hosting is included in the build price. After that a monthly care plan keeps the site patched, backed up and monitored. If you prefer to host elsewhere after the first year that is fine, and we will tell you plainly what it needs.
Do you write the content?
Yes. Copywriting is included in the build price. We ask detailed questions about your business first, because content written by someone who did not ask is obvious to your customers and to search engines.
What if I want changes while it is being built?
Changes within the agreed scope are included until you approve the launch.
Next step
Let's look at the site you have.
We audit all five layers, not just the one you can see, and tell you which of them is actually costing you enquiries. Nothing owed afterwards.