What you get
What an AI receptionist setup includes
One service, set up as one project: the phone line, the calendar connection, the wording and the testing, then support after you go live.
Setup and call script
We write how the receptionist greets callers, what it can answer and what it must never guess, in your business’s own words.
Phone line connection
Answers on your business number, through the VoIP system we set up or your existing line where possible. Handles many calls at once.
Calendar and booking
Reads your calendar, offers real open times and books, reschedules or cancels the appointment, including with a specific named staff member. A text confirmation goes to the caller, and the booking can be logged to your CRM or practice software.
Questions it can answer
Hours, location, parking, services, common questions and pricing, drawn only from the information and approved price list you give us.
Handover to your team
Transfers the call live to a person, or takes a message and sends your staff a summary by email or text, whenever a call needs one.
Privacy and monitoring
Set up with the BC privacy rules in mind, with call notes reviewed in the first weeks and wording adjusted as real calls come in.
How it runs
How an AI receptionist setup runs
Four stages, and set-up takes a few days. You hear it answer test calls before a real caller ever does.
Listen to your calls
We learn what callers ask, which calls are routine and which need a person, and how your calendar works.
Write and connect
Greeting, answers and booking rules agreed with you, then the phone line and calendar connected.
Test with your team
Your staff ring it, try awkward questions and tell us what sounds wrong, before it answers a customer.
Go live and tune
It starts answering real calls, we review them with you in the first weeks and adjust the wording.
Symptoms
Signs you are losing calls
Most missed calls never leave a message. They simply phone the next business on the list.
- Voicemail full, or never checked until the next day
- Reception tied up with a customer while the phone rings
- Calls after 5 p.m. and on weekends go nowhere
- Staff interrupted all day by booking calls
- Double bookings from notes on paper
- The same five questions answered fifty times
- Callers asking for a specific person who is not in
- Lunch breaks and holidays with nobody on the phones
The difference
Voicemail versus an AI natural receptionist
An answering service is not always the wrong answer, and we will say so. This is where an AI receptionist tends to fit better.
| Voicemail | AI natural receptionist | |
|---|---|---|
| When the phone rings | Caller leaves a message, or hangs up | Answered, in a natural voice |
| Booking | Someone calls back later | Booked during the call, in your calendar |
| A specific person | Message passed on | Books that named staff member if they are free |
| Common questions | Not answered | Answered from information you approved |
| Complicated calls | Message only | Handed to a person with a summary |
| After hours | Voicemail greeting | Same service, any hour |
Who it is for
AI receptionist for dental, medical, law and property management
Any business where the phone rings while someone is busy. These are the ones we hear from most.
AI dental receptionist
For dental offices: appointment requests, new-patient enquiries, hours and insurance questions, and cancellations handled while the front desk is with a patient. Books with a named dentist or hygienist.
AI medical receptionist
For medical clinics: booking, rescheduling requests and routine questions about hours and location. Anything clinical or urgent goes to your staff, and the receptionist does not give medical advice.
Law firms
An AI answering service that takes the caller’s name, the type of matter and a call-back time, and routes the call to the right lawyer. It does not give legal advice or discuss a file.
Property management
An AI answering service for tenant calls after hours, maintenance requests logged with the unit and the problem, and urgent issues passed to the on-call person.
Trades and home services
Quote and service requests captured with address and job type while your crew is on site, with callers booked into the next open slot.
Trucking and dispatch
Driver and customer calls, load and dispatch questions, and the after-hours line, with urgent calls passed to the dispatcher on duty.
Real estate agents and brokerages
New-enquiry calls answered while you are at a showing, viewings booked with the right agent, and the caller’s details and property of interest passed on.
Immigration consultants
Takes the caller’s name, the type of application and a call-back time, and books consultations. It does not give immigration advice or discuss a file.
Auto repair shops and salons
Appointment booking for service and repair visits, haircuts and treatments, with hours, pricing questions and cancellations handled while the team has their hands full.
Other small businesses
Salons, accountants, vets, studios and shops: any business where the phone rings while someone is busy.
Privacy in BC
Privacy and BC’s PIPA
British Columbia’s Personal Information Protection Act (PIPA) covers how most private-sector organizations collect, use and disclose personal information, and that includes information callers give on a phone call. This is general information, not legal advice.
- Callers are told they are speaking with an automated receptionist, and how to reach a person.
- It collects only what the call needs, such as a name, phone number and reason for the call.
- Whether calls are recorded or transcribed, where that information is stored and for how long are agreed with you during set-up.
- Health, legal and tenant calls are kept to booking and messages, with no advice given.
- We document where call data is stored and who can see it, and share that with you before go-live.
- Your own privacy policy and call notice are updated to match. We can draft the wording for you to check with your adviser.
More industries and add-ons
Also for restaurants, real estate and contractors
The same phone receptionist, set up for other kinds of business, plus two related services.
Restaurants
Calls answered while the team is busy, with booking requests, common questions and messages handled.
Real estate
Calls answered for agents and brokerages, with viewings booked with the right agent.
Contractors and estimators
Calls answered while you are on a job, with messages taken and visits booked.
AI website chatbot
A chat assistant on your website that answers visitor questions and passes enquiries to your team. It is separate from the phone receptionist.
CRM setup
Setting up your CRM so calls, bookings and enquiries are logged in one place.
Service area
AI receptionist in Vancouver, Surrey and Langley, and across Canada
The receptionist answers by phone, so it is offered to businesses anywhere in Canada. Set-up meetings and testing are on site across Metro Vancouver and the Fraser Valley, or remote.
Questions
AI receptionist questions we get asked
What is an AI receptionist for a small business?
An AI receptionist is a phone service that answers your business calls with a natural-sounding voice, understands what the caller wants, answers common questions, books appointments and passes the call to a person when needed. It works on phone calls, not as a chat box.
Will callers know it is not a person?
The voice is natural and the conversation flows, but we do not set it up to pretend to be a human. The greeting and wording are agreed with you, and callers can ask for a person at any point.
Can it book an appointment with a specific person?
Yes. It reads your calendar, so when a caller asks for a named staff member it checks whether that person is free and books them. If they are not, it offers other times or another member of the team.
What happens with a call it cannot handle?
It transfers the call live to your team or takes a message and sends your staff a summary by email or text, so the caller does not have to explain everything again. You decide which types of call always go to a person.
Does it work with the phone number and system we already have?
Usually, yes. It answers on your business number, through the VoIP system we set up or your existing line where possible. We confirm what is possible with your current setup before we quote.
How long does set-up take?
Set-up takes a few days. You hear it answer test calls with your team before a real caller ever does.
How much does it cost?
It depends on call volume, the calendar and systems it connects to, and the hours it covers. It is quoted per business and not priced from a list. Contact us for a free quote, with no obligation.
Do you offer an AI dental receptionist or an AI medical receptionist?
Yes. A dental or medical office can use it to take appointment requests, answer questions about hours, location and insurance, and book with a named dentist, hygienist or doctor. These offices handle personal health information, so we limit what is collected, set clear rules for what the receptionist may say, and hand anything clinical to your staff. It books and answers; it does not give medical advice.
Is there an AI answering service for law firms, medical offices and property management?
Yes. Law firms use it to take the caller’s name, the type of matter and a call-back time. Medical offices use it for booking and routine questions. Property managers use it for after-hours tenant calls and maintenance requests, with urgent issues passed to the on-call person. It does not give legal or medical advice.
Do you provide an AI receptionist in Vancouver, Surrey and Langley?
Yes. The receptionist answers by phone, so it works for a business anywhere in Canada. We are based in Surrey, and set-up meetings and testing are on site across Vancouver, Surrey, Langley and the rest of Metro Vancouver and the Fraser Valley, or remote.
Where is call information stored, and are calls recorded?
Where call information is stored, for how long it is kept and whether calls are recorded are agreed with each client during set-up, in line with BC’s PIPA. We put what was agreed in writing before go-live.
Next step
Let’s hear how your phones are answered today.
Tell us how many calls you miss and what they are about. We will say plainly whether an AI receptionist is a good fit, and what it would take to set up. Nothing owed afterwards.