IT Support & Managed IT Services in Richmond, BC
Virtuoso Technologies provides IT support for small businesses across Richmond, from City Centre and Bridgeport to Steveston and East Richmond. We are based in Surrey and have been in business since 2016.
Help desk, network security, Microsoft 365, backups and VoIP phones from one team, remotely when that is fastest and on-site when the job needs hands.
IT services for Richmond businesses
Everything a small office, shop, clinic or warehouse needs from an IT company.
Day-to-day IT support
Lockouts, printer problems, slow computers and new-hire setups handled by a help desk your staff can reach. About our managed IT services.
Office moves & openings
Internet, network, phones and computers planned ahead so a move or a new location does not cost you a week. See our office move IT checklist.
Firewall, network & Wi-Fi
A managed business firewall, tidy cabling and Wi-Fi that reaches the back office and the warehouse, with guests on their own network.
Microsoft 365 & email
Microsoft 365 or Google Workspace set up or migrated, with multi-factor sign-in turned on for everyone.
Backups & ransomware protection
Backups that are checked and restorable, so a failed drive, a stolen laptop or ransomware does not take your records with it.
VoIP business phones
Keep your 604 or 778 number and answer it on a desk phone, a cell or a laptop. Explore VoIP phone systems
Across Richmond
We work with businesses throughout Richmond:
Central & north
- City Centre
- Bridgeport
- Sea Island
- Terra Nova
South & east
- Steveston
- Ironwood
- Hamilton
- East Richmond
Most everyday issues are fixed remotely in a secure support session. Network, Wi-Fi, server and phone installs are done on-site. We also work in neighbouring Vancouver, Delta and Tsawwassen: see all the areas we serve.
Why Richmond businesses work with us
Phones answered 24/7
Call 604-375-2629 any time. The office is open Monday to Saturday, 9 am to 6 pm, and emergency support is available any time.
Help when work stops
Managed IT clients get a response in under an hour during business hours for anything that stops work, plus 24/7 monitoring.
IT and phones under one roof
We look after the network and the phones together, so a call-quality problem gets fixed instead of passed between two companies.
Built for small business
Most of our clients have a handful to a few dozen staff. The advice, tools and scope are sized for that, not for a head office.
What the free IT assessment covers
A short, no-obligation review of where your IT stands today. You get our findings in writing either way.
Security basics
Firewall, antivirus, multi-factor sign-in, and who has access to what, including former staff.
Backups
What is being backed up, where it goes, and whether a restore has ever been tested.
Network & Wi-Fi
The router, switches and access points your business runs on, and where the weak spots are.
Computers & software
Device age, Windows versions and updates, Microsoft 365 licences and anything out of support.
Phones
How calls reach your team today, what is being missed, and whether VoIP would help.
A prioritised plan
What to fix first, what can wait and what it would involve, in plain English.
How we get started
Getting set up is simple, and there is no obligation.
Quick chat
Call or message us about your IT: what is working, what is not and what worries you.
IT assessment
We review your setup, from network and security to devices, backups and phones.
Plan and set up
We recommend the right level of support, agree the scope with you and put it in place.
Ongoing support
We look after your systems day to day and are there when your team needs help.
Frequently asked questions
Do you come on-site in Richmond?
Yes. Richmond is part of our on-site service area across Metro Vancouver. We come on-site for network, firewall, Wi-Fi, server and phone installations, and fix many everyday issues remotely because that is faster.
We are moving or opening an office in Richmond. When should we call?
As early as you can. Business internet has the longest lead time, so our office move IT checklist starts 6 to 8 weeks before moving day.
We already have an IT company. Can we switch without downtime?
Yes. We get your documentation and admin passwords into your hands first, then move monitoring, backups and security tools over in a planned order. Your current provider stays until the handover is done. See the switching checklist.
Our VoIP calls drop or sound choppy. Can you help?
Usually, yes. Most call-quality problems come from the network, and we look after both. Our guide why VoIP calls drop or sound choppy explains the common causes.
Do you offer one-time projects, or only monthly support?
Both. You can start with a single project, such as an office move, a new firewall or a Microsoft 365 migration, and move to ongoing managed support later.
How much does IT support cost?
It depends on how many people and devices you have and how much you want us to look after. After the free assessment you get a written quote, so you know the cost before you commit.
How do we get started?
Call 604-375-2629 or send us a message. We will learn about your current setup and recommend the right level of support, with no obligation.
Need an IT team in Richmond?
Tell us about your setup and we will recommend the right level of support, with no obligation.