What you get
What a VoIP phone system includes
Everything below comes as standard. None of it is a module you discover you need in month three.
Number porting
We move the number that is on your van, your sign and your invoices. Nothing your customers have written down has to change.
Pre-configured handsets
Phones arrive already set up for your extensions. They plug into the network you already have and take power over the same cable.
Hunt groups and routing
Calls ring the right people in the right order, with different rules for lunchtime, evenings, weekends and holidays.
Voicemail to email
Messages arrive in the right inbox as audio with a text transcription, so they get dealt with instead of sitting on a handset.
Mobile and softphone
The same extension on a mobile or a laptop, so a call to the office reaches whoever is meant to answer it wherever they are.
Call reporting
How many calls came in, how many were answered, how many were missed and when. Most businesses have never had this number before.
How it runs
How a phone system changeover runs
The number moves last, and only once everything else is proven working.
Review the lines
We look at what you pay for now, how many lines you actually use at once, and what your current bill is really buying.
Design the routing
We map who should ring, in what order, and what happens outside opening hours.
Install and test
Handsets go in and the system runs alongside your existing line while we prove the routing.
Port and tune
The number moves across with no downtime, then we adjust the routing after a few weeks of real calls.
Symptoms
What the old line quietly costs you
A copper line works perfectly. It just cannot do any of the things a business now needs.
- The second caller hearing an engaged tone
- No way to know how many calls you missed last month
- Nobody able to answer the office line from home
- A separate phone cabling run you still pay to maintain
- Voicemail that nobody checks
- Per-line rental for lines you no longer use
- No out-of-hours message beyond an answerphone
- An engineer visit needed just to move a desk
The difference
An analogue line versus VoIP
This is not about call quality. Both carry a call fine. It is about everything around the call.
| Traditional phone line | VoIP system | |
|---|---|---|
| Simultaneous calls | One at a time | As many as you need |
| Working away from the desk | Not possible | Any internet connection |
| Reporting | None | Every call logged |
| Moving a desk | Engineer visit | Unplug and move it |
| Cabling | A separate phone run | Uses the network you have |
| Out of hours | An answerphone at best | Rules you set yourself |
Service area
Where we install VoIP phone systems
Installation and number porting across the Lower Mainland, with configuration changes and support handled remotely from Surrey.
Questions
VoIP questions we get asked
Can I keep my existing phone number?
Yes. Porting moves your number to the new system and is the normal way these changeovers are done. Calls keep arriving throughout — the changeover itself is not something your customers notice.
What internet speed do I need for VoIP?
Less than most people expect. A call uses roughly 100 Kbps each way, so a typical business connection handles many at once. Consistency matters more than raw speed, which is why we check the line before quoting.
What happens to the phones in a power cut?
Handsets in the building stop, as they would with any modern system. Calls are automatically diverted to mobiles instead, so the number keeps working even when the building does not.
How much does a VoIP phone system cost?
Usually a per-extension monthly fee plus handsets. For most small businesses the monthly cost comes in below what they were paying in line rental and call charges, and we show you that comparison before you commit.
Can staff answer the office line from home?
Yes. An extension can ring a desk phone, a laptop and a mobile at the same time, and calls made back out still show your business number rather than a personal one.
Do I need new cabling for VoIP?
Usually not. Handsets use your existing network cabling and take power over it. If a desk has no network point we quote that run separately, and it is often the only cabling work needed.
Next step
Let's see what you're running now.
One visit. We map what you have, tell you what is fine, and put a number against what is not. Nothing owed afterwards.