IT Support & Managed IT Services in Burnaby, BC
Virtuoso Technologies provides IT support for small businesses in Burnaby, from Metrotown and Brentwood to Lougheed and Edmonds. We are based in Surrey and have been in business since 2016.
One team for your help desk, network security, business Wi-Fi, Microsoft 365, backups and phones, remotely when that is fastest and on-site when the job needs hands.
IT services for Burnaby offices
Sized for small businesses, from a few people to around fifty.
Help desk your staff can reach
Password resets, printer trouble, slow computers and new starters set up, with on-site visits when remote is not enough. About our managed IT services.
Business Wi-Fi
Wi-Fi surveyed room by room, with access points placed where coverage is needed and the guest network kept separate from the one your staff use.
Firewall & network security
Managed firewalls with intrusion prevention, content filtering, VPN for remote staff and network segmentation.
Microsoft 365 & email
Business email, shared files and multi-factor sign-in set up properly, including migration from your current email.
Backups & ransomware protection
Backups that are checked and restorable, so a stolen laptop or a ransomware attack does not mean lost data.
Cyber insurance readiness
Help meeting the security controls insurers now ask about, such as multi-factor sign-in and tested backups. Read what insurers ask for.
Across Burnaby
We work with businesses in all of Burnaby’s town centres and the areas around them:
Town centres
- Metrotown
- Brentwood
- Lougheed
- Edmonds
Around Burnaby
- Burnaby Heights
- Capitol Hill
- Deer Lake
- South Slope
- Big Bend
Most everyday issues are fixed remotely in a secure support session. Network, Wi-Fi, server and phone installs are done on-site. We also work in neighbouring Vancouver, New Westminster and Coquitlam: see all the areas we serve.
Why Burnaby businesses work with us
IT and phones under one roof
Bad call quality is usually a network problem. Because we look after both, nobody points fingers and the problem gets fixed.
Proactive, not just break/fix
Updates, monitoring and backup checks happen in the background, with 24/7 monitoring for managed IT clients.
Built for small business
Most of our clients have between a handful and a few dozen staff. The advice, tools and scope are sized for that.
A local number, answered 24/7
Call 604-375-2629 and talk to our team. Office hours are Monday to Saturday, 9 am to 6 pm, with emergency support any time.
What the free IT assessment covers
A short, no-obligation review of where your IT stands today. You get our findings in writing either way.
Security basics
Firewall, antivirus, multi-factor sign-in, and who has access to what, including former staff.
Backups
What is being backed up, where it goes, and whether a restore has ever been tested.
Network & Wi-Fi
The router, switches and access points your business runs on, and where the weak spots are.
Computers & software
Device age, Windows versions and updates, Microsoft 365 licences and anything out of support.
Phones
How calls reach your team today, what is being missed, and whether VoIP would help.
A prioritised plan
What to fix first, what can wait and what it would involve, in plain English.
How we get started
Getting set up is simple, and there is no obligation.
Quick chat
Call or message us about your IT: what is working, what is not and what worries you.
IT assessment
We review your setup, from network and security to devices, backups and phones.
Plan and set up
We recommend the right level of support, agree the scope with you and put it in place.
Ongoing support
We look after your systems day to day and are there when your team needs help.
Frequently asked questions
Do you come on-site in Burnaby?
Yes. Burnaby is part of our on-site service area across Metro Vancouver. We come on-site for network, firewall, Wi-Fi, server and phone installations, and fix many everyday issues remotely because that is faster.
Our Wi-Fi drops in some rooms. Can you fix it?
Usually, yes. We survey the space room by room, place access points where coverage is actually needed and keep guests on a separate network. See business Wi-Fi.
Our insurer is asking security questions we cannot answer. Can you help?
Yes. We help small businesses put the controls insurers ask about in place, such as multi-factor sign-in, a business firewall and backups that are tested. Our guide to cyber insurance requirements in BC lists the common questions.
We already have an IT person or company. Can we still switch?
Yes. A switch starts with your documentation and admin passwords, then monitoring, backups and security tools move over in a planned order. Your current provider stays until the handover is done. See the switching checklist.
Is hourly IT support cheaper than a managed plan?
Sometimes. It depends on the size of your team and how often things go wrong. Our hourly vs managed IT comparison shows when each one makes sense.
How much does IT support cost?
It depends on how many people and devices you have and how much you want us to look after. After the free assessment you get a written quote, so you know the cost before you commit.
How do we get started?
Call 604-375-2629 or send us a message. We will learn about your current setup and recommend the right level of support, with no obligation.
Need an IT team in Burnaby?
Tell us about your office and we will recommend the right level of support, with no obligation.