IT Support & Managed IT Services in Coquitlam, BC
Virtuoso Technologies looks after the IT and phones of small businesses in Coquitlam and across the Tri-Cities, including Port Coquitlam and Port Moody. We are based in Surrey and have been in business since 2016.
Day-to-day help, security, backups, Microsoft 365 and VoIP from one team, remotely when that is fastest and on-site when the job needs hands.
IT services for Coquitlam and Tri-Cities businesses
For offices, clinics, shops and trades with a few people up to around fifty.
Day-to-day IT support
A help desk for lockouts, printer problems, slow computers and new-hire setups, with on-site visits when remote is not enough. About our managed IT services.
One team for every location
If you have staff in Coquitlam, Port Coquitlam and Port Moody, one IT team can look after every site, with the same setup and the same people to call.
Network, firewall & Wi-Fi
Business-grade firewalls, VPN for remote staff and Wi-Fi that covers the whole workplace, with guests kept on a separate network.
Microsoft 365 & email
Business email and shared files set up or migrated, with multi-factor sign-in and licences that match what your team uses.
Backups & ransomware protection
Backups that are checked and can be restored, so a failed drive or a ransomware attack does not take your records with it.
VoIP business phones
Keep your 604 or 778 number, with a greeting menu and after-hours routing. Explore VoIP phone systems
Across Coquitlam and the Tri-Cities
We work with businesses throughout Coquitlam and its neighbours:
Southwest Coquitlam
- Burquitlam
- Austin Heights
- Maillardville
Central & north
- City Centre
- Westwood Plateau
- Eagle Ridge
- Ranch Park
- Burke Mountain
Tri-Cities
- Port Coquitlam
- Port Moody
- Belcarra
Most everyday issues are fixed remotely in a secure support session. Network, Wi-Fi, server and phone installs are done on-site. We also serve nearby Burnaby, Pitt Meadows and Maple Ridge: see all the areas we serve.
Why Tri-Cities businesses work with us
Help when work stops
Managed IT clients get a response in under an hour during business hours for anything that stops work.
Proactive, not just break/fix
Updates, monitoring and backup checks happen in the background, so problems are caught before they stop your team working.
IT and phones under one roof
Because we look after both the network and the phones, call-quality problems get fixed instead of passed back and forth.
Plain-English advice
We explain what matters, what can wait and what it will involve before you commit to anything.
What the free IT assessment covers
A short, no-obligation review of where your IT stands today. You get our findings in writing either way.
Security basics
Firewall, antivirus, multi-factor sign-in, and who has access to what, including former staff.
Backups
What is being backed up, where it goes, and whether a restore has ever been tested.
Network & Wi-Fi
The router, switches and access points your business runs on, and where the weak spots are.
Computers & software
Device age, Windows versions and updates, Microsoft 365 licences and anything out of support.
Phones
How calls reach your team today, what is being missed, and whether VoIP would help.
A prioritised plan
What to fix first, what can wait and what it would involve, in plain English.
How we get started
Getting set up is simple, and there is no obligation.
Quick chat
Call or message us about your IT: what is working, what is not and what worries you.
IT assessment
We review your setup, from network and security to devices, backups and phones.
Plan and set up
We recommend the right level of support, agree the scope with you and put it in place.
Ongoing support
We look after your systems day to day and are there when your team needs help.
Frequently asked questions
Do you come on-site in Coquitlam?
Yes. Coquitlam, Port Coquitlam, Port Moody and Belcarra are all in our on-site service area. We come on-site for network, firewall, Wi-Fi, server and phone installations, and start remotely when that fixes things faster.
We have offices in more than one Tri-Cities location. Can one company support all of them?
Yes. We can look after every site with the same security, backups and Microsoft 365 setup, and set up a business firewall with VPN for staff who need secure access from home or another site.
We already have an IT person or company. Can we still switch?
Yes. We start by getting your documentation and admin passwords into your hands, and your current provider stays in place until the handover is done. Our switching IT providers checklist covers each step.
How do we choose an IT company?
Ask what is included in the monthly fee, who owns the admin passwords and documentation, and how they protect you from stolen passwords. Our guide How to choose an IT company: 9 questions lists what a good answer sounds like.
Can you move our phones to VoIP without changing our number?
Yes. We port your existing 604 or 778 number and prepare your network for voice. Read how number porting works in BC.
How much does IT support cost?
It depends on how many people and devices you have and how much you want us to look after. After the free assessment you get a written quote, so you know the cost before you commit.
How do we get started?
Call 604-375-2629 or send us a message. We will learn about your current setup and recommend the right level of support, with no obligation.
Need an IT team in Coquitlam?
Tell us about your setup and we will recommend the right level of support, with no obligation.