IT Services

When the front desk is busy with a patient, on lunch or closed for the night, calls go to voicemail and many callers hang…

Most small businesses believe they have a firewall because the internet provider’s box has the word in its settings. Here is what a real business firewall does, when you need one, and why the subscription matters more than the box.

Cyber insurance used to be a form and a cheque. Now the application asks a dozen technical questions, and the wrong answers mean no policy, a higher premium or a denied claim. Here is what insurers want and how a small business meets it.

Robotic audio, calls that drop at exactly the same point, callers who cannot hear you: almost every VoIP quality problem is a network problem with a known fix. Here is how to find yours.

How to change IT companies without broken email or lost backups: get your passwords first, overlap the two providers, and close the loop properly.

Yes, a BC business can record calls, if callers are told and recordings are handled properly. One-party consent, privacy law, greetings, staff and retention explained.

How to keep your business phone number when you switch to VoIP in BC: what you need from your bill, how long it takes, and the five mistakes to avoid.

A week-by-week IT, internet and phone checklist for businesses opening or moving an office in Surrey or Langley, from ordering fibre to the first morning.

Nine questions to ask any IT company in Surrey or Langley before you sign, what a good answer sounds like, and the red flags worth walking away from.

An honest comparison of pay-by-the-hour IT support and a managed IT plan for offices of 5 to 25 people, including when hourly is still the better deal.

A plain-English guide to VoIP phone systems for small businesses in Surrey and Langley: what changes, keeping your 604 number, what your internet needs, 911, and how a switch is run.